Our Reviews

I wish an oil change didn't take 2.5 hours. I could have gone somewhere else that only took 15 minutes and paid the same $$

Made appt. At 10:00 for a simple oil change tire rotation and inspection we waited because we live in Suffolk no rides that far. I will never come back we bought our car there never again.

Everyone, from start to finish, performed well.

Keith P did a great job

Very professional and courteous! It is why I continue to return.

State Inspection was swift as I waited in the lounge. My maintenance advisor kept me up to speed as I waited.

We feel like the service department has started to use a scare tactic to try and get consumers to pay for more services that are asked for AND required. We were notified of 7 "critical" things. Not recommended. One of those things is not due until the end of NEXT month (state inspection) and then the service department tried to charge us for it when we have been told that it is free because the vehicle was bought at RK.

Ben in the body shop was very friendly and did an excellent job keeping me informed throughout the process

Great Service and Great folks

First rate work

Service was world class

Was passing through town and needed oul change/tire rotation. Online scheduling was great.

Everything was great very quick Mallory did amazing!!

Great customer service

Fast service

We love RK

I’ve never had a bad experience at RK Chevrolet and they’ve always tried to help me understand what needs to be done to my car and always answer all my questions. And Steve was very friendly and helpful.

Quick and easy car inspection.

My sales consultant was excellent, in helping me get the truck. His service and experience made me feel very comfortable. Everyone was super and friendly.

Chris Lambert was amazing to work with.

Very professional and a pleasure to deal with!

Service was awesome! I had a 7:30 appointment. I was taken on time no waiting. The check in was great and at that time it was explained to me all that I was getting done. The wait was nice and comfortable. I didn’t know that state my inspection was free and that was good information.

I would have selected excellent but of the three things I needed done, oil change, fix a leaking tire and repair/replace a tire pressure sensor, they forgot to repair the tire pressure sensor. After paying, I noticed, and it took about another hour, extending my time waiting for my car. Normally I receive great service with your dealership, just this time, someone dropped the ball.

Working w Dennis, at RK, was so easy and pleasant.

Great and friendly.

My biggest issue has been every time I have picked up my vehicle and gone to the cashier, I have been charged for the service. Problem is that I have the GM maintenance plan. I even told the person checking me in to make sure that was indicated on my paperwork so I wouldn’t have to go through this again. The older lady who I have dealt with before seemed to be bothered when I brought up the fact I shouldn’t owe anything. She went to get with the service person and came back to say she had stepped away and for me to take a seat. Didn’t sit well with me. I realize that RK is a smaller operation but I chose to purchase a vehicle with you. I hope the service department can so better.

I think your appointment system should be revamped. You state that the appointment is only the check-in time. Making an appointment should be the the service time. Otherwise what is the point to making an appointment. Schedule your appointments to what you can do. Being told two hour wait for an oil change is not right when I scheduled an appointment. Only schedule the appointments you can accommodate reasonably. Show-ups should be worked into the scheduled appointments or else just have a first come first serve system and become with it. Thank you

Despite my appointment, a simple oil change and tire rotation took almost 2 hours. Afterwards, the truck interior smelled of oil, there was grease on the floor mat, and - the worst- the tech scratched my painted wheels with the lug wrench. Not happy.

Was a cero star experience. Even front desk told me she sees this happen a lot. And manager and customer service still not advise the client about that service location not having affiliation with other dealership oil change for life. Hopefully this help them to advise or at least ask questions before signing tablet. This is something should be put out when you do the app or at least when you get there. Manager only answer you did sign the tablet when you arrived. This definitely is not Customer service. If this is a situation that happen often they should advise the client

My appointment was on-time, as promised and the work performed was done as promised.

service writer was nice and helpful - everything went well

Excellent staff of people in the Service Dept. Especially DJ, Roberta & John

Check in was quick and efficient.

Dropped off my vehicle shortly after lunch for an oil change. The technician mentioned that they're a little busy but my vehicle will be taken care of and will be ready before closing time. Got a call around 4PM and was informed that my vehicle is ready. That's not bad for an drop off.

Very helpful service advisor!

It was good.

am extremely disappointed with the level of service I received during my recent visit. My appointment was scheduled for 7:45 AM for an oil change, inspection, and tire rotation—services that are typically straightforward. However, I ended up waiting in the lobby until 1:30 PM for the work to be completed. Despite arriving on time and clearly being present in the waiting area, no one communicated with me regarding delays or status updates. Around 11:30 AM, I approached the counter to ask for an update, only to be told by Steve that there was an error in the check-in process—they did not realize I was waiting with the vehicle. This oversight is unacceptable, especially when I observed other customers being promptly assisted. The lack of communication and disregard for my time was frustrating and disappointing. I expect much better service and accountability, particularly for such routine maintenance.

The truck have a lot of scratches they dont even try to buff it to remove it i saw 2 dents also in door panel thats why i said if i can exchange it i will do it

Service was quick and painless.

They didn’t top off my windshield washer fluid during my oil change not did they advise me that my fuel filter life was at 9%.

The staff was great and very helpful!

One item was not taken care of

We had multiple issues with the dealership in regards to service of my 2018 Colorado diesel and the subsequent purchase of a 2025 Colorado to replace it. The new truck had multiple alarms concerning braking safety issues 24 hours after purchase. When bringing the new vehicle in to have it looked at, I was told they can't look at it for a couple of weeks. I was traveling from out of state and didn't have the time to wait. After getting some help from sales to put pressure on service to look at it, they determined that I needed a new brake master cylinder and ordered one to be there the next day. Unfortunately the part didn't come with the brake reservoir and couldn't get one for it was back ordered with no firm date on availability. I had the choice to leave truck there to be serviced and use a rental truck to tow my camper back home and have the truck trailered to my home after service was completed or just take the truck and continue my journey. I decided to take the truck as the problems did not effect the physical braking of the vehicle. It was a very stressful experience all around and didn't feel the dealership responded well to our situation. We tried to replace the vehicle with a similarly equipped one but the pricing was more for those presented, and we felt we didn't want to pay 4k more for it and there was no effort to negotiate a compromise. There also wasn't anything the dealership offered as any recompense for our troubles. We would not recommend this dealership to anyone although our sales rep Ricky was good. I'm right now sitting at my local dealership trying to have this mess dealt with.

Great service and great care by service writer

Outstanding service

We've gotten 3 cars from RK (2 new, 1 used) and have been lucky enough to work with Dennis every time, and we've had nothing but positive experiences! Dennis is very knowledgeable and accommodating and has done everything to make sure that we feel confident and good about the cars we've chosen.

Fast express service.

DJ was friendly and peof

I left my car on Monday, May 5th for an inspection, oil change, and the 65,000-mile service. I was informed that there was an issue with the transmission, and I approved the repair—despite the extremely high cost I was charged. I received a call on Wednesday, May 7th to pick up my car, but only after I had called on Tuesday and received no response. When I arrived on Thursday to pick it up, I was suddenly told that my car was no longer ready, and that the computer system was not responding correctly with my vehicle. From that point on, I made numerous phone calls to find out the status of my car, but always received the same response: “We’ll call you back”—yet no one ever did. Yesterday, Thursday, May 14th—ten days after I initially dropped off my vehicle—I was informed that the transmission needs to be replaced. No price was given, except that it would be “very expensive.” That’s when I decided to remove my car from that service center and not return—nor will I purchase a Chevy again. It’s truly disappointing that after so many years of owning Chevys, I now find myself choosing to walk away from the brand.

Always great!

Outstanding

Always professional and fri

My problem wasn't fixed at my request had to go back for a second time

Great service advisor. I've been going to RK Chevrolet since 1996. Sadly, the waiting room is identical to my first visit. It needs serious upgrade. It might be time to purchase my next vehicle from Priority on Chesapeake.

Very fast service and the staff kept me up to date the whole way. I’m very happy with RK!

Always a pleasant atmosphere when I bring my truck in for servicing. Thank you Mr. Steven

The service writer was very knowledgeable and helpful

Dealt with Manager Doug Reader and ASM DJ. Both were helpful, informative and totally professional. I will highly recommend RK.

Chris worked with me to close the deal in a timely manner. I got quotes from over 10 dealerships in VA, NC, and MD. Chris was able to provide the most competitive OTD price with a few extra add ons.

Knowledgable service personnel! Work completed in timely matter😊

N/A

Needed a Tire really fast and RK came through on short notice

Emails on availability of vehicles were never returned. Salesman knew little about the vehicles I test drove. Was cock sure the first truck wasn’t a 4x4. The 2nd truck I test drove that eventually bought was filthy inside and out. When I mentioned the dealer fees were ridiculous salesman told me it was required by law. A lie. I’ve negotiated dealer fees many times. I was told repeatedly you weren’t making any money off this sale. Another lie. I agreed to a price at 3pm and sat for two hours while being told I was next in line for two hours. I told the salesman to have them take their time cleaning the truck. That I was going to pick it up at 2pm the next day. When I got there the next day, more waiting around to put temp tags on it. Why wasn’t ready to go?!!. The Cleaning was terrible inside and out. I had to leave the dealership and go straight to a car wash to clean it myself. I was so disgusted in the process I wanted to just get out of there and not have to wait to get it cleaned properly. I took photos and sent it to the salesman on 5/22 when he emailed me saying he’d like my friends and family to receive the professionalism and courtesy I got. Seriously?? I’m a repeat customer and couldn’t recommend RK to any friends or family in good faith.

Your dealership has lot of vehicles to choose from. Because I was going to order one exactly like the one I purchased. Your sales person was very helpful and courteous. Thank you for your help it was a pleasure doing business with you thanks again Kim Hall

Vehicle was serviced in a timely manner.

I made an appointment, they got me right in and was finished in reasonable time.

The service that was conducted was great. However, I needed a diagnoses of my engine and electronics due to a dangerous problems that been occurring for sometime. I asked for it in the pervious service, I was told it was done. Come the find out it wasn't. I was told by the service lady who said they didn't have time today and I needed to setup an appointment. You would think Chevrolet would like to know if there are problem with there vehicles Additional because of the serious issue, my car sustained damage, to when I called about setting gup my service Saturday, I was given the number for the collision repair department. I called them and mentioned that I was getting service on the 31st and they said I could stop by afterwards for an estimate. Well as it turns out, they were closed. Really, you couldn't have told you are close or they didn't know there own schedule?

It took over a month to get an appointment. I dropped my car off to get serviced. I never received a call nor an update about my car, until two days after I dropped it off. I was called and told that my car was ready and when I got there my engine light was still on. I then, had to leave the car for another day to get it serviced again! My tire pressure was low and so was my windshield fluid. Such a bad experience.

RK always does a great job for me. I appreciate that.

Convenient "Early Bird Drop-Off" for the scheduled service. All services were completed in a timely fashion, and I was notified when the vehicle was ready.

Left my car for oil change, tire rotation, oil leak diagnosis, AC diagnosis, squeak in the rear when driving. First day I heard nothing so I called, left message asking for status, no response. Second day I called again in the morning, asking for status and nothing had been done. Called again later in afternoon and was told only oil change and tire rotation was done, was told my brake pads needed to be changed. Asked why they were checking brakes when they hadn’t even done the requested services. Was told that was probably the cause of squeaking even though I had written on the service request that the squeaking occurred when driving not breaking. No explanation, no apologies. Just told I could come get my car if I was disappointed with what they had done. Very disappointing to be without a car for two days and all they did was oil change tire rotation, I could have had that done in 15 minutes at jiffy lube. Poor customer service. I will not be back

Communication problems.

It was an oil change, everything went fine.

Great job. Quick turnaraound time.

Great Service! Quick and gave us the price we wanted! Highly recommend!

The $7 credit card fee will keep me from returning.

I called and spoke with Peter who gave me a quote on 4 new tires. Appt was scheduled for 2 days later. Easy Peasy!

another solid experience at RK. Truck was repaired in a very timely fashion and I was able to get a quick detailing added in. Appreciate it

Everything was smooth and easy. Only complaint is the automatic appointment scheduling. I need to schedule my own appointments. Dealership does not know my work or personal schedules. I end up cancelling the appointments that are automatically booked for me.

D. Wright worked with me to obtain the Equinox EV I was looking for. The process took a while as I was waiting for a specific vehicle. Mr. Wright was always available to answer questions during the process overall a vey good buying experience.

I usually am not a fan of going to dealerships but the staff was amazing and very helpful. The representative I was with was Tony and he ensured that I got everything I needed and make the process so smooth and put me at ease and ensured I left with something I would love.

RK Chev. met all my purchasing needs. RK Chev. allowed me to purchase my dream car !!!! RK Chev. was outstanding by the time I walked through the door until the vehicle arrived.

Seamless and very professional

all good except for grime on floor and on seat. Tahoe has never ben service anywhere except RK since purchase at RK 2015 stood out because I keep car extremely clean took some work on carpet but I got it cleaned

our salseman Dennis Wright was fabulous to work with

Easy to deal with was not over pressured to buy answered my question and helped me with the process.

Service writer was efficient and knowledgeable, pleasant and answered all my questions. Work was completed and I was notified in a timely manner.

Dropped off car on 6/9 @ 9:00 AM. Didn’t get checked until late afternoon on 6/10. Once checked, was repaired fairly quick. Was ready for pickup around 11:30 on 6/11. Don’t really know what caused delay in getting it checked out.

I’ll preface this review by saying shame on me. This is my third time buying a vehicle from RK Chevrolet. My first buy was great, second time was horrible, and third buy was good. I looked at the mileage on the test drive and it said 118. The Buyer’s Purchase said my mileage was 15. The inspection paperwork from NC said 42 and the inspection paperwork from RK SERVICE on the date of pick up said 398. I thought being a repeat buyer would get me a deal. I got the same discounts as a first time buyer. Not purchasing here again but would I would bring my vehicle to their service department which I would recommend. Learn from my mistakes. Hope this helps someone.

As usual, efficient and caring service. My advisor (Mallory M) kept me well informed of my repairs and provided an overall assessment when I came to pickup my vehicle.

My truck was being worked on for almost 3 months it needed a big fix, and the advisor Eirian Canipe was fantastic with keeping me updated about my truck and helping me through the huge repair that was needed, also the Boss Jay was a really big help he got things moving for the repairs for my truck, he was able to get me a rental car while my truck was in the shop. Great experience with them after some things was worked out.

Good service. Up front and honest

Hello, I’m not very happy right now because I never received any paperwork when I left RK and I paid cash for my car. The only paperwork I received was my receipt for the debit card that I paid the cash for I never received any breakdown of the price of my vehicle or anything I thought it was in my glove compartment and I live about 40 miles from RK now cause I moved to a different city I called twice talked to a Kathleen and she was supposed to relay this message on and I was hoping have it sent to my email. Im not very happy right now. I want my paperwork showing what I paid and etc. thank you for understanding. My sales person was Chris Lambert. Please send me my paperwork to, sunpatch1948@gmail.com Thank you for understanding

Staff was courteous and communicative.

Communication from my service manager was fantastic and timely service.

Chris Lambert was great and took care of us when buying the car for our daughter

There is always an issue at RK Chevy. Either a Tech calls out and my truck is there for 4 days for a 2 hour job, which was done poorly. I called about the work and never received a return call. Very disappointed with the customer service and the actual service as well.

Some of your service writer can use customer service training since they are the first people you come in contact with.

My car was there for almost 2 weeks and my check engine light came on yesterday. I got it out of the shop on Thursday 06/19/25.

Something done I didn't want something I wanted done wasn't done until last minute Not very happy with this visit😤

Every time I come there it’s an issue about my maintenance plan. Your staff acts like they never heard of someone having a maintenance plan. The guy that assisted me that day was kinda rude if you ask me. Also, I’m normally called n told about needing to replace my air filter and this time I wasn’t. I will say he got me in and out quicker then it’s ever been but I question what was done. I asked to speak to a manager and one never called back. Your systems should show I have a maintenance plan and what’s included. I shouldn’t have to explain it when I schedule, check in and then again when I check out. And I shouldn’t be treated like I’m stupid when I say I have the maintenance plan. I pulled up told him I had the maintenance plan and Your employee said “You have the maintenance plan” like he was mocking me. Maybe he was trying to be funny but I didn’t think it was cute or professional. Then no one seems to know what my maintenance plan covers. Then I go to check out and she tries charging me and I have to tell her I have the maintenance plan. She should already know. As I told your sarcastic employee it’s not my fault your system doesn’t tell them but I did when I made the appointment so at that point it should be noted they should know what it covers. So your system needs updated and your people need to make notes for next person so your customers aren’t asked the same questions over and over.

I recently brought my Blazer in for service, and I wanted to provide honest feedback about my experience. Unfortunately, the initial check-in was unpleasant. The woman who checked me in was unprofessional, bordering on rude and dismissive, and rolled her eyes during our interaction. It left a very poor first impression. On top of that, communication throughout the process was inconsistent. When I was called about the work needed, I clearly stated what I wanted done, but later found out that not all of the agreed-upon work had even been started. I ultimately had to speak with the manager over the weekend to get things sorted out. He was very kind, took responsibility, and ensured everything was finally addressed, which I appreciated. The cashier at pickup was also great - friendly and efficient. However, my assigned service advisor did not communicate clearly, and the overall experience, particularly at check-in, left much to be desired. Plus, when calling in, if my service advisor wasn’t available the people that answered the phone were unwilling to help - I even asked for a total price on my bill because then I’d be able to tell if the additional work that hadn’t been done was completed by the price increase since they wouldn’t tell me. I hope you take this feedback seriously, as I do value good service and had hoped for a smoother, more respectful experience. Sincerely, Jennifer George

I had an appt at 1015, my vehicle did not get serviced until 330.

Everything was perfect!!

RK has always been the best to me. All aspects of their business is great. Their customer support is really great. I will always go to them as I have for 25 years or more.

The oil change and inspection went fine. The person greeting me at the service desk was not very pleasant throughout the process. The invoice was incorrect but the cashier was nice about changing it and the amount I paid was wonderful.

Excellent experience! Efficient and effective service at RK. Noteworthy, the RK Finance lead found my contract depicting Lifetime Oil Changes, which saved me a few dollars. Thanks so much.

Came in for a State Inspection. Eirian Canipe the service representative did a fantastic job, very professional.

I dropped off my 2015 Camaro off Monday. I told them I wanted: An oil change and a tire rotation and a car wash also to update all my items needed for 10,000 miles. No one called me when the car was done I called Tuesday they said it had been done since Monday. The only things done was the oil change and tire rotation. I wanted it all done and it wasn’t. Thank you Melvin Roundtree

Quick and easy. Work done will.

Mallory was wonderful. took great care of me and my truck. When I had a family emergency, she got my truck finished fast so i could pick it up ahead of time.

The first vehicle I purchased was flawed and had to be returned to the dealership. I was given a rental to use until they found me a replacement vehicle. To date, I have not been given a copy of my sales agreement showing my down payment or any of the other paperwork that’s necessary for the car. Also, my telephone was synced to my car and that failed. I have asked twice now for a video which Dennis says he has so that I can link that again and that video has not been forthcoming. I would say this was not a very good experience with RK Chevrolet this time

Arrived and less than 5 minutes after pulling into the service lane, the service advisor (or mechanic ) came out and got my truck. I was there to have my 1st oil change(my truck is new ) and a recall service (software/firmware upgrade) done. I was in and out in less than 2 hours. In my mind, that was good and service. Overall, I was satisfied with the whole experience and seeing that this was my first oil change and all vehicle recall services are usually free, I didn’t have to pay for anything this visit. It was the start of a good day for me. Thank you R.K. Auto Service Department.

Good job

thank you so much

I dropped my vehicle off to be fixed on June 16th . I never got any updates or calls I had to call to check the status of vehicle . When I finally picked it up and paid for the service on June 21st , before I even made it home the same problem I dropped my vehicle off to get fixed for continued to persist . So essentially my vehicle was held for a week and I paid for nothing to be done while also putting myself in danger driving back home thinking my car was safe and fixed having just picked it up . After speaking with the manger Jake, I dropped my car back off on Jun 22 and have at the very least been given a rental . however, I have not received any phone calls or received any updates about what is actually wrong with my vehicle or if it’s even being worked on since dropping it off . This entire process has been incredibly inconvenient & the worst car service I have ever received and will definitely be making a formal complaint to whoever highest up I need it to reach

Doug Whitmore did a great job as the salesman. Answered all my questions and explained everything.

Rick was great kept me informed the entire time. body work looks like noting happened.

I waited 3.5 hours with an appointment for an oil change and a new battery. I felt like that was an excessive amount of time.

Michael and his manager, Dave, were a blessing to our family. We bought a car that we needed and loved at an affordable price.

Pleasant

I had a 10:00 appointment to have the right rear tire sensor checked and/or replaced. Arrived at 9:50 and still did not get out of there in two hours. It should have all been done with in an hour (especially since I had an appointment) I need to find some where else to take my car for checkups and repairs.

The front seat area had a strong smell of cigarette and they did not ask me why I am there until about 15 minutes. Their office was so dirty. And they were not nice people. It seemed like they did not care. After I dropped my car, it took over 4 hours to fix my car which was a 15 minute work. And during that time, I called them four times, I was not able to reach to the supervisor who had my car to get update on him. And they did not clarify from the beginning that they provide Uber. I ordered Uber and I had to cancel it when I knew about RK Uber service.

Dennis is the man! So helpful and transparent throughout the entire process. Appreciate all of your help!

Easy in/out. No frills just great service - thank you!

Dennis was a great salesman, excellent at what he does. He will be the reason I will continue to support RK.

On July 3, 2025 I brought my 2017 Spark in for service. I told the service writer that I wanted the transmission pan dropped, the filters replaced, and new fluid added. Later you approached me and said that the Spark doesn't have filters. I didn't desire to argue the point because I figured when the technician dropped the transmission pan he would see the filters. I was surprised when paying that I was charged for a transmission flush and not service. The Jatco CVT transmission has a history of failures. To offset the potential failure I wanted the filters replaced. I still wanted the filters and pan gasket replaced. The Spark has two transmissions filters; part numbers 25198769 and 25194693 and the gasket is part number 4561102700. After a week's worth of discussion RK agreed that the vehicle does have filters but they don't change them. The dealer will only perform a transmission flush. They should have told me this upfront and I would have taken the vehicle to an independent shop. True, CVT transmissions can failed after a filter change. However, the transmission can also fail after a flush.

My wife and I both needed our oil changed and tires rotated. We got there around three and the service advisor was able to get both of our vehicles done in the timeframe that he said he could get it. Done was great timing for both of us great dealership.

RK went out of their way to provide alternate transportation during my appointment. They also communicated before my appointment, and continued to provide updates when I requested.

Your service professional, Eirian Canipe, was very knowledgeable, helpful and pleasant to work with.

Check engine light came on for the Fuel Pump Control Module, a known issue through GM. I called my point of contact, Jay Craig(Service Department Manager), and he let me know this is potentially on me despite the recalls. We set up an appointment for 8 days later- the earliest this dealer was able to see me for a vehicle that shuts off with no warning and less than 38,000 miles on it. I was proactive with making sure the Parts Department had a FPCM in stock and they held it with my name on it. Dropped the truck off, and was told when it would be ready. Dealer called the next day to say they couldn't find the part that was pulled for me, and they found it 4 hours later when I called to check on it. Peter Daskal was my service advisor, and we discussed that I could make it if it was ready by 4:30PM. He called at 5:00PM and said it would be close to closing time if I made it there from my 1.5 hour commute to the dealership. He said that he knew they messed around with my timing and that he would either wait for me, or leave the keys in the truck and unlocked since he knew I would only be a few minutes behind, potentially. I thanked him and said I'd sign whatever I needed to to get him to leave it unlocked. Got to the lot, and the truck was locked and Peter had left. I had to call the previous General Manager and GM Customer Service before my 1.5 hour ride back home and additional 1.5 hour ride in the following morning to talk to current General Manager Blane Greer. This is not the only issue I have had with R.K. over the years, and I have had to contact GM Customer Service many times, but the dealership has not shown any improvements. I have left Google reviews on the website to hopefully deter people from buying here and saving them from similar treatment. I can buy the same vehicle from any GM dealer, but the supporting service is what makes the dealership what it is. Mr. Greer made it a point to listen and said he would talk to the other two involved in this. I'm happy to talk to and work with anyone who would like to follow up with anything I have said in this survey. Adam Swygert 757-282-9332

Very professional and courteous.

When I took the car in, I told the advisor EXACTLY what needed to be done: The gas fill tube had a leak. I was charged a diagnostic fee and received a call telling me that I had a leak in the gas fill tube. I argued that I had already specified that that was the problem. Although the fee was reduced to 50%, I believe that I should not have been charged for the diagnostic, especially considering the cost of the actual repair. Then, upon checking out, I was informed that there is now a 3% charge for using a credit card. Had I been notified of this change in advance, I would have brought a check with me. I was told then that it went to the credit card company and not RK. Really? Credit card companies have always charged a fee and that has traditionally been built in to the cost.

i found a tool for the oil filter in my engine compartment, the washer fluid cap was open and the tech spilled oil in the engine compartment. The tech could have caused major damage to my vehicle if the tool was dislodged and fell into rotating engine parts.

The service are very ice and make you feel very comfortable.

Had an unexpected repair on my 2020 Chevy Malibu. But Steven was able to help me alot.

So when i bought the car the sales man said i got 3 free oil changes but he never put it in the system so i paid $100 for #2. And then not even 24 hours after my service one of my tire pressure sensors went out. I also had what appears to be a bad update for the active noise cancellation technology and i get bad sound coming through when driving on highways. Over all not a good experience so far.

They told how long will take for the service

Work done on time and at indicated price

The service for the vehicle is was fine. The call backs were terrible

This visit was quick and very painless..

You fast and the service was perfect 🤩

very good ty Dennis

Everything was great

EVERYBODY WAS GREAT TO WORK WITH

Quick, efficient service. Let me know about upcoming maintenance due on the vehicle. Very helpful in all aspects. Thank you!

Thank you Mallory and service tech for excellent work on my suspension!

Excellent service with free Uber back to my house. Only issue was it took much longer than advertised because they overbooked appointments.

A very terrible situation that was made better by the service people at RK Chevrolet. Part was backordered from Chevrolet for three months Jay and Eirian were great to deal with.

Salesman knowledgeable.

My appointment wasn’t actually an appointment. I waited almost 20 mins past that time just for intake. Then found out hours later that my vehicle would t be looked at until the next day. It was supposed to be back same day. It was 3-4 hours of work, at most and took 2 days. The service Rep, Steve, read the paperwork wrong and tried to sell me on 4 new tires when all I wanted was a plug for a nail hole, which I ultimately ended up just replacing. All my phone calls over two days were not answered. Messages left were never returned. Over $250 labor charge, for 4 hours or work that took 2 days is ridiculous. And if milking customers in labor is t bad enough, passing on the 3% cc fee is insulting. That is part of your cost of doing business. You should be eating that, not passing it on to customers.

No one other than the young lady that checked me in spoke with me the whole time. When my vehicle was ready someone just called and said vehicle was ready.

Sam saved the day. He understood GMS pricing, unlike Leo who after the fact told me he has never done GMS pricing? Another issue Sam resolved was the utilization of GM awards points when purchasing a vehicle through the GMS process. At any rate without Sam’s involvement this review would be zero stars

Not the best this time, was told it would take 2 days to get tires in (confused why a chevy dealership does not have tires in stock for a corvette) and the estimate time to repair kept changing (turned into a week). To get that info, that the car was not ready, we had to pull vice you guys pushing the change in pick up time for the car. Definitely not the standard of repair/work that we have enjoyed in the past from RK. Additionally, the tires are significantly more expensive than discount tire, but due to the state inspection, we decided to go with RK. Understand you will be more expensive but feel the delta in tire prices should be better aligned to competitors. So in summary, paid more for worse service than your competitors.

Worked hard to get the deal done!!!!

made an appointment at 9:15am for an oil change. could not get it done in one day. not acceptable. One should be able to make an early morning appointment for an oil change and have every expectation that it will be done that day. makes going to the dealership for routine maintenance a tough call

I waited for 5 hours for a simple oil change and state inspection. As much as I appreciate the free inspection for purchasing my vehicle with RK, it costs me so much time (which is also money) sitting there. I understand you can drop off the vehicle, but if someone is waiting it shouldn’t be the same amount of time as someone dropping off. I’ve done both. Tim was pleasant, I know he felt bad, not his fault. I also don’t believe your pricing should be so inflated, a simple tag bulb (which come in a 2-pack for $8) shouldn’t be $32 for one. That’s ridiculous. I will not be bringing my vehicle back for anything. I was trying to give RK the benefit of the doubt, but this was the final straw, every time I come in it’s a laundry list of stuff to do, and most of it is overpriced and unnecessary. Wish I could give better feedback. But most of my experiences have been poor.

Tim who checks you in is great! And the cashier went above and beyond to have my car brought to me because I walk with a cane.

From the start, advisor very friendly and explained frame for my work!

My Service Mgr, was able to explain what services would be beneficial for my vehicle during this visit. He also explained which services can be done at future visits. When it was all said and done, my Service Mgr found all available discounts for this visit. He is outstanding.

It was great

Service was efficient, and very friendly. Just two troublesome things; my long knife I’ve had for 35 yrs.is missing. The case is still where the knife was, but no knife. Quarters kelp in long pill tube for car wash were replace with dimes. Other than that, the vehicle run very well, and that’s all that matters.

It was faster than I expected, thought was a day wasted; sitting waiting for service. As a Caregiver time isn't something we have, it's critical. Thanks

Good, Everyone was friendly and professional.

I love you guys always great service and very kind and respectful 🥰

Not happy at all with the service department. Took my truck in for service twice and the tires were never rotated. Took several months to get exhaust issue repaired that ended up being a quick fix. Will not be going back there for anything.

Very friendly staff, very knowledgeable, gave them my budget and they were able to find me what I was looking for in that price range. Would recommend.

The service was great. Associates are always helpful and quick to assist. In this day and age so glad to have associates that really seem to care about their customers.

Fraindly customer service.

I was in & out, about 1.5hour Thank you.

They finished early.

Excellent experience

The team messaged me a month early to service my vehicle based on mileage and offered an appointment fitting my schedule. I was able to drop the truck off in the morning and the service was completed the same day. I appreciate that I did not receive any pressure to perform other services outside of the recommended maintenance.

I had an appointment scheduled and I was impressed with the quick service when I pulled up in my truck and how thorough the technician went over the service with me. The team at R.K. always do a fantastic job which keeps me coming back.

The only reason I didn't rate 5 stars is there is nothing express about the express line. I was there 3 hours for a tire rotation and oil change plus TPMS replacement

Always pleasant, friendly and professional.

They had my truck for 15 days. I had to call to see if it was ready. Picked it up and had to turn around and bring it back. Computer not working correctly. Three days later I'm told the antenna is missing. It had one when I brought my truck in. Video shows it had the antenna while in the shop. Then the rude service manager accused me of loosing it and wanted over 100.00 dollars to replace it. Contacted Mike Hill and this wonderful man had an antenna put on my truck and had it delivered to me. Hope I never have to deal with the rude service manager again.

As usual their techs are on point!

Ron Coleman is a top notch salesman and a great guy. He was very attentive to my needs and did an outstanding job in helping me find the truck I was looking for. I thoroughly enjoyed my buying experience with Ron and will highly recommend him to anyone who is in the market for a Chevy vehicle. Just very happy with the overall experience.

Service was great

Thanks Chris and to the cashier

Very pleasant employees. Fast service clean waiting room

Came in for a quick oil change. My service got me a Uber & called me when my oil change was completed. I came back, paid for the oil change, got my key /car & left. Nice & easy

So Michael was great! Everything was smooth and efficient with the selling of the car. However, the car tire pressure is 41 (according to the sticker on the door). My tires were only filled up to 35. Being that it was cold the other day they were reading 33 and 32 psi. The maintenance people didn’t fill up the tires all the way. I had to do that myself when they should’ve been correct off the lot.

Mallory is such a pleasure to work with! Always lets you know what’s going on, is super helpful and always truthful with everything. The uber rides to and from the dealership makes it so much easier and is super helpful when you don’t have many relatives to help you with rides.

All that I made contact within my opinion they were people person who had great concern toward customer in and outstanding manner. Especial Noteworthy toward their professional language and outstanding attitude. Please keep up the good work

It was good

Customer service was great!!!! Communication and explanation at every turn. All you can ask for. Thanks for getting my truck right!!!!

First of all it wasn’t 8/27/2025 it was 3/15/2025 and my vehicle sat for two months before anyone touched it and that’s because I went in to speak with a manager. I wasn’t even offered a loaner vehicle until then. My car is still doing the same thing it was doing when I originally took it on in October of 2024, over $6000 I paid and my car is still not running right. When I called the day after I picked it up and let them know they tell me that it can’t be looked at for 2 weeks, so I go by there and Mallory gives me a appointment for September 8th. I am very disappointed with the recent service I have received. I need my vehicle to be running right I have stage 5 renal failure and I to get to my dialysis appointments and doctors appointments.

I want to add ACC to my trailblazer it has all but that please and ty

I like the the fact of the shuttle for sure, great that you all have that also the person that called me letting me know where they were at in my repairs.

At my first visit, I had dropped my car off for a diagnosis. I never heard anything all day, and when I called at 4pm, they said they never got to my car, and they were too busy. I had to go back the next day. They said I needed a new part so I paid for it to be ordered... then radio silence. I called back 3 weeks later asking if the part had come in and if I could get it replaced. They had never reached out to get me scheduled when the part came in, I have no idea how long it was sitting at the shop. I went in for the part to be replaced. I waited for 3 hours and got an email that my car was complete. No one at the front desk notified me that I could check out. I waited 30 minutes before asking the desk if I was ready to go, they said my advisor had gone to lunch. Overall, I was not impressed with the level of professionalism exhibited by the staff at this location. I feel that they are not proactive in customer service.

Doug and Leo were both great to work with.

Received call that vehicle was fixed. Upon picking up vehicle, vehicle died pulling out of the dealership parking lot. Service advisor claims vehicle was test driven after repair but that is highly doubtful.

Knowledgeable, Excellent, Courtesy and Professionalism. My Salesman William Link

Had an oil change and tire rotation. Oil life % was not reset so wasn't sure if oil change was done or just forgot to reset. So had to go back and get it verified that oil change was done and get oil life% reset. The tire change was done however the TPMS was not recalibrated. Back tires now showed front tire pressure and front tires now showed back tire pressure. Had to go back and get them recalibrated. And back to the oil change, just noticed that the oil change sticker on the windshield was not changed. I'm not going back again to get that changed, too many unnecessary trips.

The Service Representatives I worked with were very courteous and professional, and the mechanic who performed the work was very honest with his analysis and troubleshooting.

I’m never disappointed when I have RKC team members supporting my needs

Everyone was friendly and very professional. They were accustomed to dealing with the insurance company to get my car repaired. I appreciated how well you handled the repairs, and kept me informed as my car went through the repair process.

Customer service was excellent and our sales person was excellent. We were treated with respect and care. They were patient with us making when we making our decision to purchase a new or used car. We will definitely come back to Chevrolet for our next vehicles in the future. Leo was great and the whole team who assisted in us getting our second car from Chevrolet.

Everybody was friendly and professional throughout my transaction.

Car was done in a timely manner, no unexpected charges, pleasant staff

The gentlemen who take car of us was excellent - customer service, demeanor, etc. all around.

Everything was great except check in, we were there for 20 minutes before someone finally checked us in.

I appreciate the integrity of the service team and they are all courteous.

Thanks for the help

Quick. Efficient and professional while being friendly

Had an appointment, dropped my truck off for an oil change at 845am, didn’t get my truck back until 5:30pm. I had to call several times to get an update. And it went from the 2 hours until the end of the day. I had to call off from work. Also at the end of the day, I was given recommendations. The shop was closing soon so I would have to have left my truck again for another day. Also the estimate sheet given online is way off. If I’m quoted $41.46 for an oil change, why did it come up to over $71? This whole process was a pain to be honest.

We are very pleased with the service and professionalism of the team that repaired my Chevy 2013 Traverse.

HAPPY !!!

The salesman was very supportive he made sure u have everything I needed

The brakes failed on the loaner car on the first day I was driving it.

they did a very good job

The vehicle was brought in for an oil change and inspection. It was also requested to check the cause of engine light. It was later told I needed engine filters with no estimated cost provided. Later receiving a bill for 300+ dollars. The vehicle has around 3472 miles. Why would it need engine filters already? Also it stated I needed 4 tires. Again, the vehicle has only 3472 miles. Why tires so soon? I do not race this vehicle.

The car was dropped off, never checked in then the service writer said he would comp some of the cost due to forgetting to work on it for an entire business day. Then I had to pay the total balance. When I asked the service writer about the discount he promised me, he said he had a lot on his mind. Unacceptable that the car was there for 3 days for a simple service appointment. And this is third time the vehicle was not processed correctly. The actual work performed was great.

From making the appointment to service completion - top rated professionals! I will be back.

Everything was outstanding. Promptly met upon arrival by a kind and friendly associate. Was told it may take up to two hours to complete the maintenance and found myself driving out the parking lot 90 minutes later. Highly recommended this team to anybody at anytime.

The staff was professional and gave me explanation of the services. The wait time was okay and not bad considering the rush.

If I had not been aware of the service record of my car, I would have been screwed out of several hundred dollars for new brakes and a brake flush.

Quick service with importance of customer care and convenience

The man at the counter was so very nice and helpful. However, the maintenance team did not fix my camera at all and two of the buttons were not replaced so I have to go back to the dealership again once those buttons are in. I was told that they did a thorough check and everything would be fixed upon the last time I was there and then when I went and picked up my vehicle. I put it in reverse and also and drive in the camera still was not working properly. I then realized that my buttons that were melted were also not replaced.

Took care of issue in timely wonder

They did the work faster than promised end my vehicle was very clean when I picked it up.

It was exactly what I expected. Stereotypical dealership

Quinton and Dorinda made everything so easy, I really appreciate their help

It was a lot of back and forth. Granted I get it was someone new which wasn’t the problem. I was on hold on the phone for quite some time. Then for me to still have to pay $44 for a car that I drove home and back there and had it all of what maybe 5hrs is crazy if anything it should be either $15 or something $44 is over kill when I returned same day. Not even 24 hrs later. Then was told well your truck is fine if you’d like you can keep the rental another day. No so then I’d owe $88. It’s asinine to me it should’ve either been voided out or way less than that.

The service and repair of my 2015 Colorado LT was quick and thorough. The only downside is was locating my truck when I went to pick it up I was told it was located in one of the employee parking spaces. Unfortunately there are many "employee parking spaces" located around the dealership. After 30 minutes of looking I requested assistance from one of the customer assistance technicians who was able to locate my truck after an additional 10 minutes of searching.

I got an inspection without an appointment. They worked me in as quickly as they could. Thank you.

The reception area and the cashier location smelled like a smoking area. I believe the work performed on my vehicle was completed, but I have no way to verify it. The people were nice, and I was treated politely. They automated notification system isn't complete, as I was informed via e-mail, that the service was completed, but it never advanced from that status even after I picked up my vehicle.

Everyone was pleasant and helpful. Definitely would come back to RK they are the best

My service advisor did a good job of keeping me informed of the repair status. Separately, the dealership's new policy of charging 3% for credit card charges strikes me as a "cheapskate move." Prices for service at the dealership are hardly a bargain. I find it insulting to be charged an additional 3% for using a credit card for payment.

My advisor was great through the process of a recall claim. The process took much longer than it should have. Your diagnostic equipment didn’t work properly and it took around ten days to figure that out. Then took another five or more to complete the diagnosis and remedy the problem.

Mike at RK was really helpful during our buying experience.

Excellent work and very impressed with the outcome. John Brewer was very professional and provided the best customer service. Will definitely recommend RK Chevrolet to friends and family.

my state inspection went smoothly, I have no complaints

great customer service.

Very friendly people there all around. Dorinda was my sales agent and was very low key and easy to deal with. I told her my interests and she went right to work. Purchased a new 2026 Equinox and I love it! Unfortunately had to part with my Chevy Impala but that car served me well for 9 years. Thank you Dorinda for your expertise and help getting me into a very nice new ride! Overall people at RK seem very nice and the buying experience was painless and smooth. -Greg L.

Made an appointment but the vehicle did not get looked at that same day. Even though we had a 7:45 AM appointment. We did not get the vehicle back until the very next day at almost closing time. This seems unacceptable as we had an appointment and we were just getting brakes done

Another excellent service! Special thanks to RK shop service advisor Mallory Mault. I like this shop and all the people working there; they always take care of my vehicle and are so nice to work with. Thank you!

Some difficulty checking in to drop off the day before my appointment, but the service was completed to my satisfaction.

Everything I wanted was accomplished. Kudos to Taryn and the team.

Tony was great he helped when it looked like everyone else was busy we traded a so called work truck in so we bought a new work truck but this one did not have the same items no bumper hitch no satellite radio no 110 volt hookup and no power tailgate

This is the third time in your service department. The customer service is non existent. No greeting or awareness of the customer and when there is an exchange it is rude and short. I had questions I wanted to ask concerning the coolant leak in the 2025 Colorado with only 4700 miles but left without getting my questions answered. If you would like to contact me I will discuss. 757-991-2162

My service representative was excellent and she kept me informed of the progress and additional items needed to keep my vehicle in top shape.

It was quick. In and out.

No issues. Friendly and professional.

Hands down the best car buying experience I’ve ever had. Honest, to the point, no gimmicks.

Ridiculous length of time to get a diagnostic test!

My experience is R K Chevrolet was good. I would recommend all my friends to give y’all a visit very friendly atmosphere.. salesman we’re really on their game

Mallory was able to get my car taking care of same day. She made sure I got to and from work. I’m happy that I didn’t have to come back and the part I needed was in stock. I’m thankful to have had her as my service advisor.

Customer service was outstanding and helpful every step of the way.

Dropped my truck off for a routine oil change and tire rotation on Monday morning. Dealership was busy because it was a very long wait before I was greeted, I did not have an appointment. It’s never easy or convenient to be without a vehicle for a day. When I came back later in the afternoon I was told everything was completed and I paid for the service. When I got home, I noticed my tires were all in the same spot because I have a plug in one of the back tires and it was still in the same spot. I called my service advisor, Tim Winter and told him that I paid for a tire rotation and it wasn’t done. He started to tell me that my tires were rotated, but I stopped him and told him about the plug and everything still being in the same spot. Instead of apologizing, he made an excuse for the service team as to why they may have missed it and told me to bring it back in. This is terrible customer service in my opinion. No apology, no offer to make it right, no offer for an adjustment to what I paid to make up for the inconvenience of having to bring my truck back in. For $107 ( that’s with a coupon), I would expect all services to be completed. I have not had the opportunity to bring my truck in to have the tires properly rotated, but I plan on doing so within the next week. Very frustrated, and this experience has negatively impacted the level of trust I have with RK Chevrolet.

customer service was great, oil change and state inspection was completed in a timely manner, review of needed repairs were provided. Overall, very nice experiance as always.

My service consultant Taryn was top notch. She had excellent and timely communication, went above and beyond to get my vehicle done (she walked my antenna cover to the body shop for paint to speed up my vehicle service), and she secured a loaner vehicle based on my need. However, the actual repairs on my vehicle were very slow (20 days) due to GM not shipping proper parts to complete the repairs and not approving expedited shipping of necessary parts that we not previously shipped. Additionally, my car picked up a screw in the tire in the RK parking lot, which thankfully the service staff took care of. Once completed, my car was extremely dirty on the exterior. It was fairly clean up bringing it to the dealership. If the RK lot is that dirty it would be nice for a vehicle to be run through a quick wash before returning it to the customer. Lastly, while I truly appreciated the loaner vehicle, I was pulled over by Virginia Beach police for the license plate being on the front of the car instead of the rear. I was fortunate not to receive a ticket, but I had to return to RK and wait 30-40 min for the license plate to be switched to the back of the car. The experience was embarrassing and an inconvenience that should not have happened! Taryn will be the main reason I continue to service my car at RK, however I hope my next experience is a bit better.

everyone was very nice and very professional. They explained what they did and even set up my next appointment.

Been a loyal customer for many years.

Fantastic, prompt service; friendly folks attending.

Still unresolved mystery with my suburban … Vehicle is not drivable sporadically … and they can it fix until it presents itself at the dealership.. therefore the likely hood of that happening is small…. i am hopeful i do not get stranded in an emergency after brining to the attention of the dealership .

Job well done

Blane and Chris have made my tuck buying experience the best one yet

Oil change was quick

Micheal was amazing got me exactly what I wanted! Listened to me was easy to work with! Helped me every step of the way!!! If you need anything go see Micheal at RK!!! The sales managers and Finance managers are great as well!!

Worst experience ever my car was there for almost a month for a battery issue my co worker had the same issue and wheels sent him to a different dealership because of my experience here and the car was broke down near the dealership and drove past it and the other RK near Norfolk returned the vehicle in 2 days and mine took over a month very disappointed. Good thing this was a company car by I know for my personal car I will not be going to RK

Everything was great and wonderful customer service.

Everything was done on time, and the employees with whom I interacted were very pleasant and helpful.

I had my car stranded me on Sunday. Did not know if it was a starter or battery. So I called and spoke to a representative of the service department. She said they had availability on 13 November. That was a non starter. I asked to speak to DJ. He got my in that day. Thank you so much!

Mario Brown was absolutely fantastic to work with. I saw a suburban with the spec I liked hitting the dealership soon. He helped me reserve it, then I came in to buy it and he was super helpful and very accommodating. Would definitely do business again and especially with Mario

Excellent service. Loved the “uber ride” to and from.

Service in accordance with agreement with my point of contact behind the counter, PETER DASKAL, who I trust. But, the HUBCAPS on the LEFT side of the truck where NOT secured with both bolts, thus both where loose coming home (one of two bolts attached only). Had to verify that wheels where properly torqued, so this is an issue where the tech forgot this last check. Did not loose anything, so all good, but this is not to happen....

I was told there was no charge for a first time service for my new vehicle. I walked out paying almost $400.00 and was not told in advance after they told me no charge that there was gonna be a $400.00 charge. I will never do business with your company again after buying more than 4 vehicles in a 7 year span.

2nd time I have used RK Chevrolet and had the same experience! No communication! I would call every day and ask about the status of my repairs --- DJ was my 'advisor" and would not take my calls ( always busy or with a customer ) and did NOT return my calls! Over and over! My car was there for 7 days ... no one could give me any information on it. I will find another Chevy dealer the next time I need repairs. It doesn't bother me if the repairs are going to take a week, or a part is back ordered or short staffed - just talk to me and let me know! And based on all the mechanical issues with my 2021 Chevy Trailblazer, I will not own a Chevrolet again!

First of many times at your service department was Exemplary! So polite, responded to each call. I’m very pleased, thank you!

I was happy with all aspects of the scheduling process and the service provided.

Tarin was very helpful by communicating with the status of my vehicle. She was very helpful and getting me into a loaner vehicle until mine was available. Trisha communicated with me as well. Big thanks to the both of them!

The work performed was good. However what was supposed to be a one day job turned into two. And when I picked up my vehicle the bill was $100 higher than the estimate.

I purchased a vehicle at the end of the October. I have to say this was the worst process from start to end and I have done this process over 30 times in my life. The vehicle had issues from the test drive forward and your sales department deceived me into thinking it was fixed at the time of purchase. They did not keep service in the loop and they disclosed to me, I would say by accident, that nothing was diagnosed during their first check prior to purchase, just codes cleared. Upon taking possession of the vehicle the check engine light came on in less than 20 miles. The following day I ran the codes and discovered no work was done on the vehicle by your shop. Blaine never returned my call and Nate defended the process saying it was under warranty. Not the point, when someone tells me something is done and then I discover it to be false all credibility is thrown out the window. Service repaired and still had to come back again as the repair was not done properly. The vehicle made a noise at 15mph, I could not figure out why. Spoke with manager and test drove and he could not hear it. Even had video sound of noise each and every time during slow down. After researching online found out it was DFM induced. How does a service manager not know this? The frustration level after the purchase does not warrant any kind of recommendation for future business at RK. I can get this level service at any other dealership.

Everything was great from start to end.

Everyone was very professional and explained everything in detail. We to RK to look for one new car and walked away buying two cars! Great Team by Everyone at RK!

Completed service issue within reasonable time and communicated updates.

Excellent service

I have never heard of your organization until now. I live in Switzerland.

It was a little long but very satisfying

Great experience “again”

Check in was different than most places I have gone! Someone changed my display in my SUV and DON"T make me happy. I have no idea HOW to change it back and why should your employee change what I had and make the display what THEY wanted. NOT HAPPY about that..

Maintenance done on time and good communication

Great exp

Jim is awesome..nice and easy to talk to. His time estimate came in as about accurate as you can get. I said 4 hour wait...he says, no, 2 hours tops.....Get the truck back at 1 hour and 55 minutes. Amazing...Always a pleasure. The nice lady at the place where you pay is also a pleasure. Love talking to her. See you next time.

Very easy and professional

Took me on a Monday without appointment

Excellent

They was an awesome group of people.They really get the job done

Impressed with the service and car wash as well

Everyone is professional and courteous.

The entire experience was frustrating and unprofessional. Scheduled to replace tire after sidewall lac, driving on a spare. Spoke with appointments and parts dept, specified tire, said they would order, scheduled appt in a few days. Emailed service advisor (Ashley) to check on order as they seemed disorganized on the phone. No response. Called two days later, day before appt, they never ordered the tire. Said it would be in next day and keep my 1030 appt. Said a manager would call me (Todd), never did. Came for appt and no tire. Rescheduled appt. When I came for appt few days later, they had no record of the appt and I waited three hours to have one tire changed. Then they bring my car out with spare access door hanging open, grease all over the tire and rim, centerpiece Chevy emblem missing from the rim. Had to go back and they had left it on the counter. No apologies for the poor performance. It was a complete shitshow.

Great

I brought my car in and handed them the keys, they were very helpful and courteous. had the car taken care of in excellent time. Very happy and I will tell my neighbors to take thier vehicles to R K Chevrolet.

Good

Communication was nonexistent. We had to call to get an update. They kept the car for three days for an oil change and state inspection. I will never use RK Chevrolet again for state inspections. This is 4 years in a row that they come up with things to fail the state inspection when nothing is wrong with the vehicle before we brought it in. Everytime it is over $2k to get my vehicles to pass inspection and each one vehicle is less than 10 years old.

Everyone was helpful

I ran into an unexpected issue with my warranty. I have all the signed paperwork in my dash glovebox but it was reported that I did not go forward with the extended warranty and had cancelled it. I recall initially doing this bur coming back and getting the Warranty. It makes no sense to keep the signed paper work in the glove box if I had not. I need to go forward with the extended warranty and want RK to follow up with this. It simply made no sense and was a complete surprise, as I had extended warranties on three of my four cars last year.

I have used R K Chevy a few times and they are excellent and very professional

Everyone was very helpful and professional. They kept me informed throw out the process.

They were very friendly and had good communication

Everything went great had a problem with my steering wheel they took a look at it explained that they had to order the parts that once they came in I would get a call to setup to bring me in to get them installed. Everything happened as planned. New steering wheel installed and all is great.

Mallory is fabulous and took great care of us